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adamcath
Beginner
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Message 1 of 2

Email issues since Fibreoptic installed

I have just upgraded to BT Infinity Fibreoptic broadband. The switch over took place last Friday. Since then we cannot get any of the Apple devices (iPhones and iPad) in the house to connect to our btinternet email (sending or receiving) - they work fine elsewhere but no longer in our house. Furthermore, when using Facebook, pictures and photos are not uploading properly. We have checked all the connections on the router and have restarted it several times but this has not resolved the problem.

Any ideas? This only began when the switch over happened.

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage
265 Views
Message 2 of 2

Re: Email issues since Fibreoptic installed

Have you turned off "smart set up" on the Homehub. See link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

Check you have the correct settings on your Apple devices.

 

http://bt.custhelp.com/app/answers/detail/a_id/44917

 

Do not keep switching your Homehub off and on. This will bring another set of problems particularly as your line is still in the training phase.

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