Is there an automatic password reset running?
I download my emails using Outlook 2010 and windows 7.
Every so often Outlook cannot login to my mail box, I can however login to the mailbox on the web using my browser.the only way to re-enable the Outlook login is to reset my BTmail password.
If it happened occasionally it wouldn't be to bad, but the time between lockouts seems to be shrinking from a few months to a few weeks and now it's nearly every day.
Anyone got any suggestions?
I am experiencing this problem too. My email continues to work on phone but stops working on ipad and Mac. I go to the webmail and am told there is unusual activity on my account and I have to reset my password. I do this and go round all three devices, updatating the password. Mail then comes through and all is ok for a few hours. Then it starts happening again. This has been happening over the last 3 days
I can still login to the webmail, so there is no unusual activity notice.
It seems to be a "feature" that strikes some of us. We get it now and again.I tend to change password then change immediately back to my "normal" password i.e I don't change it on any devices just via the web interface.
Saves a bit of hassle.
I am hoping that when migrated to the new mail this problems may go away but. Ever the optimist!