Email password and security question answer lost

[mark1973]

Please can someone give me a reply that won’t baffle me. My wife cannot remember her email password or the security question answer. Under the email section, it asks for a valid phone number. Ours is not with the so it doesn’t accept it. Tried sending codes etc but they don’t seem to be arriving soon. Very frustrating after nearly three hours. PLEASE HELP

[gg30340]

If your wife's email account is a sub-account, it is the master email account's security questions and answers that need to be entered.

If that does not work you will need to contact BT, have your BT account number handy and they should either be able to reset the password for you or send you a pin code to your registered address so that you can use that to change the password.

[mark1973]

Thanks for the rapid reply, she is the main account. We have an 0808 number to call ? It all happened when changing iPads !!

[gg30340]

If you saved the password on the iPad you should check to see if you can view it on the iPad.

See links

https://www.itsupportguides.com/knowledge-base/ios/how-to-view-saved-passwords-on-ios8-ipad-ipod-iph...

http://osxdaily.com/2014/06/26/find-saved-passwords-ios/

The other thing you should be able to do is back up the "Old" iPad and transfer its contents including any passwords to the "new" iPad.  

See links

http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/

https://support.apple.com/en-gb/HT201269