cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Claysales
Beginner
392 Views
Message 1 of 3

Email problems on holiday

Go to solution
I'm on holiday in Spain. Never had problems sending or receiving mail on my iPhone when overseas. Checking all the settings and they seem ok but get the following message

Cannot Get Mail
The mail server 'btinternet.com' is not responding. Verify that you have entered the correct account into into settings

Any ideas? Surviving on webmail at the moment.
0 Ratings
2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage
390 Views
Message 2 of 3

Re: Email problems on holiday

Go to solution

If you can access your account via webmail there is obviously nothing wrong with the account.

 

It could be a server problem or you may have the wrong settings on your phone. Re-check that you have the correct settings as per this link. If you don't have the settings as per the link you are best to set up the account again but do it manually and not using the phones wizard.

 

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/346,6588,6591

0 Ratings
Claysales
Beginner
369 Views
Message 3 of 3

Re: Email problems on holiday

Go to solution
Thanks gg30340. Input everything again and still no success.

Deleted the account and set up again and it all works, even using the phones wizard.

Thanks for helping!


0 Ratings