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Redlollipop
Contributor
1,871 Views
Message 1 of 49

Email size decreased, advertisements increased.

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Does anyone have the same problem regarding the email layout.  I have attempted to check my emails this morning to discover that the sizing has changed.  The page layout , although still in three columns as usual, makes it impossiible to read the emails.  The adverts are taking up most of the space with the email box in the centre being approximately 2 inches wide so that the mail headings are only half of what they usually are.  Is this a permanent change or has there been some problem update with the advertisements.  I've attempted to click on the left hand side of the email box and drag is back toward the left but that isn't working either.

Looking forward to any help and advice.

Many thanks and kind regards.

48 REPLIES 48
shadders
Contributor
1,862 Views
Message 2 of 49

Re: Email size decreased, advertisements increased.

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Hi,

Yes - i have the same issue - cannot resize the left hand pane so view of e-mails is very restricted.

The SPAM system is absolutely rubbish, so you uneed to be able to see the e-mails in the wider view to ensure that they are SPAM.

Regards,

Shadders.

shadders
Contributor
1,855 Views
Message 3 of 49

Re: Email size decreased, advertisements increased.

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Hi,

Apologies, just re-read your last statements.

We are CUSTOMERS - we are PAYING BT for the e-mail we have, so why do we have advertisements in our e-mail views ???

I do not see the adverts due to the ad blocker i use.

BT lose more in goodwill, than they will ever gain in advertising revenue.

BT incompetency is not surprising.

Regards,

Shadders.

snavekj1944
Beginner
1,854 Views
Message 4 of 49

Re: Email size decreased, advertisements increased.

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No one seems to have a clue to as why this has happened and not BT person can seem to help with this. I have tried exactly the same things as you but does not work. Its just not good enough. Surely, someone can come up with a solution, as its impossible to read emails comfortably.
snavekj1944
Beginner
1,837 Views
Message 5 of 49

Re: Email size decreased, advertisements increased.

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I have now put a complaint into BT today. They seem to forget loyal customers and with the prices going up we should be able to have some say.  Or are these ads making them more money.

nicos
Aspiring Contributor
1,827 Views
Message 6 of 49

Re: Email size decreased, advertisements increased.

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I also have this same problem - it just appeared today for first time.  The sizing of the viewing panes has changed.  Left hand pane (list of folders) or the right hand pane (advert) arer now much wider than normal and I cant reduce them.  Central pane where emails are shown is therefore restricted and its not easy to read emails.  

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dianacurrey
Beginner
1,810 Views
Message 7 of 49

Re: Email size decreased, advertisements increased.

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please could you be kind enough to let me know if you manage to resolve the problem, which I also dsicovered today.

Thank you very much.

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,783 Views
Message 8 of 49

Re: Email size decreased, advertisements increased.

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The solution is to use an email client to access your mail.

 

One possibility is Microsoft Mail, which is included in Windows 10, or the free Thunderbird e-mail client.

 

 

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shadders
Contributor
1,771 Views
Message 9 of 49

Re: Email size decreased, advertisements increased.

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Hi,

The purpose of using webmail is to remove SPAM that the SPAM filter fails to remove. The SPAM filter is rubbish.

In addition, the SPAM filter also filters out wanted emails. The SPAM filter is rubbish.

When you are PAYING for a service, i do NOT expect to have adverts. 

The system view is subsequently made insufficient for the intended use due to the BT use of advertisements. This defeats the reason for having the system (web mail) in the first place.

People use the mail client once they have removed the SPAM, and restored the incorrectly filtered messages.

Regards,

Shadders.

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nicos
Aspiring Contributor
1,766 Views
Message 10 of 49

Re: Email size decreased, advertisements increased.

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Keith  - this is only a probelm that's occured today.

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