We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
BT are sending e-mails to their millions of customers (granted some haven't made it for whatever reason, wrong e-mail contact etc). There is a statement on this forum. There are many hundreds of related threads and posts on the internet. The EPG guide states it. What more do you want, them to pay for a full page advert and advertising campaign to state they are 'no longer able' to supply the FOX channel. In a massive company a small minority will always get missed for some reason. BT are not stopping what they have allowed people to do BEFORE the channel stops so what is the big issue. If people only find out tomorrow they can still get the same options people can get today.
They should be able to send adequate information about service changes... After all they manage to bombard me on a weekly basis with promotional emails trying to get more money out of me for things I don't want, using both the email addresses I have registered with them. A communications company that can't communicate basic service change information to its customers, is it some sort of joke?
Like ive said before... It really can't be that difficult!!
No e-mail for me, but I did get a letter this morning informing me of the changes. Oddly it was a letter for BT employees????? Wonder if I get paid as well.
So you have all seen the information (and email contents) on this thread, so know all there is to know about it (some have already even cancelled) but are up to six pages still moaning. Surely you have better things to do...