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Orlandog
Beginner

on ‎25-01-2021 16h55

1,016 Views
Message 1 of 2

Emails disappear after 1 month

My emails are disappearing from my account after approximately one month. I’m using the mail app on iPads and the account is set up as an IMAP.  I’ve checked online at BT mail and the online folders mirror the iPad folders as you would expect.  I’m not deleting these mail messages. This started a couple of months back.  Any help would be appreciated. 

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JohnC2
Moderator
Moderator

on ‎26-01-2021 17h51

992 Views
Message 2 of 2

Re: Emails disappear after 1 month

Hi @Orlandog,  welcome to the forum, and thanks for posting. Sorry that you are losing your emails after 30 days.

I found this info on the Apple forum which may be of help as the delete from the server may be set to 30 days. 
" ... assuming that you are using iPhone Mail, tap Settings on the Home screen then go to Mail, select your Account, then Advanced and under Incoming Settings tap Delete from server and chose Never."

 Cheers
John

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