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Message 1 of 3

Emails from Android phone and iPad not sending


I can see a few posts similar to this, but I am not technical at all and may need to speak to someone to guide me.

For the last few days any emails on my bt account that I send from my phone just sit in my outbox.  I have tried switching the phone on and off.

today I have the same problem with my ipad but this time it tells me the sender address was invalid - these are common email addresses that I use, so are definitely correct.

I can send emails from other accounts, it is just my BT one.

I can sent BT emails from my desk top.

Where do I start in order to resolve this please.

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Message 2 of 3

Re: Emails from Android phone and iPad not sending

Are you a BT Broadband customer or paying for your email through a BT Premium email account.

Have you checked that you have the correct server settings on your email apps.

See links.

What are the settings for outgoing and incoming BT Email servers? | BT Help

BT Yahoo customers: Update your settings | BT Help

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Message 3 of 3

Re: Emails from Android phone and iPad not sending

Hello, I am a Broadband customer and I have checked the settings on my phone and iPad, and all seems to be correct.

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