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SJL6
Beginner

on ‎13-08-2020 20h23

1,687 Views
Message 1 of 4

Emergency broadband hub

How can I get a BT emergency broadband hub?  My neighbours have been sent one.  The local BT broadband cabinet was damaged in a recent accident and since then the local area has no phone line or broadband.  I'm trying to work from home etc.  

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3 REPLIES 3
aam
Contributor

‎13-08-2020 20h31 - edited ‎13-08-2020 20h45

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Message 2 of 4

Re: Emergency broadband hub

I guess you’re talking about the BT 4G Mini Hub. It’s part of the stay connected guarantee for BT Halo customers, so if you are on the BT Halo package they can send you one out when you call to report the fault. 

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pippincp
Distinguished Sage

on ‎13-08-2020 21h34

1,657 Views
Message 3 of 4

Re: Emergency broadband hub

If you can let me know the exchange and cab no I can have a look at the expected repair date for you. Openreach are normally pretty quick at restoring service following an RTA on the cab but if you are in an area affected by the storms it may take longer.

Just enter your pnone number HERE to find out exchange & cab.

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SJL6
Beginner

on ‎13-08-2020 23h07

1,635 Views
Message 4 of 4

Re: Emergency broadband hub

Clochan cabinet 2

Many thanks as I’m running out of mobile data. 

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