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paulrg
Newbie
112 Views
Message 1 of 2

End of contract and moving home..

Hello,

 

I hope someone can help me.

 

We've been with BT for the past 2 years and 2 months (had mostly good service) and are due to move and tbh, have no need for the broadband as we're cutting costs. I've been trying to get information from the Live Chat Customer service agents but when I push for information (i.e. web pages and contact details of who to call) to cancel the account, they avoid giving me it until they end the chat themselves which is very frustrating.

 

Can someone please help me out as I can find nothing on the website, the live chat is poor and I've little time.

 

Thanks!

 

Paul

 

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1 REPLY 1
Distinguished Guru
103 Views
Message 2 of 2

Re: End of contract and moving home..

So far as I know, there's no way to cancel on-line.  Call 150 (or 0800 800 150) and select the option to cancel.

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