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Piecringe
Contributor

on ‎13-03-2019 16h08

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Message 1 of 27

Ending BT contract

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How soon, before the end of my contract, can I change provider without penalty?

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26 REPLIES 26
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎13-03-2019 16h12 - edited ‎13-03-2019 16h14

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Message 2 of 27

Re: Ending BT contract

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@Piecringe 

How to view your contract terms

First of all you need to go to this page. https://www.bt.com/appsordermgmt/secure/listoforders.do
Then select the order that you wish to view, and on the top right there will be a link saying "Show contract terms"

contract.jpg

If you leave before the end of your contract, you will have to pay cancellation charges, and possible deferred charges for any BT supplied equipment, like the BT Home Hub.

 

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Piecringe
Contributor

on ‎13-03-2019 16h27

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Message 3 of 27

Re: Ending BT contract

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But I haven’t ordered anything so I have no order to view.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎13-03-2019 16h29

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Message 4 of 27

Re: Ending BT contract

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@Piecringe wrote:

But I haven’t ordered anything so I have no order to view.

You should see your original order in the list of orders, that is the one you need to look at.

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Piecringe
Contributor

on ‎13-03-2019 16h41

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Message 5 of 27

Re: Ending BT contract

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I don’t understand that but thanks anyway. So there is no 49 day grace period as there is in electricity contracts?

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-Richie-
Guru

on ‎13-03-2019 20h39

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Message 7 of 27

Re: Ending BT contract

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You can be charged an early termination fee and equipment fee with 1 day left on the contract, so always best to choose the switch date on or after your minimum term ends.

You can however negotiate a new promotion in your last 90 days of the minimum term, a new contract would replace the old contract without penalty.

If you're not switching and want to cease then you must give 30 days notice and can do so up to 6 weeks in advance, just select the end date outside the minimum term.

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Piecringe
Contributor

on ‎14-03-2019 10h54

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Message 8 of 27

Re: Ending BT contract

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What happens when my BT contract ends on the 15th May? Is it automatically renewed. Could I then leave penalty free?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎14-03-2019 10h57 - edited ‎14-03-2019 11h11

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Message 9 of 27

Re: Ending BT contract

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It goes onto a monthly rolling contract which you can cancel within 30 days without penalty.

 

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imjolly
Distinguished Sage
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on ‎14-03-2019 11h26

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Message 10 of 27

Re: Ending BT contract

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@Piecringe 

the problem with going on to rolling monthly contract is that all your discounts will cease and you will start paying full price for your package which could be a substantial monthly increase



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