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sdfuk
Newbie
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Message 1 of 2

Engineer dept. number

Hi

 

I know this is in wrong place but does anyone know any telephone numbers where I can contact the BT engineer department directly. I keep getting fobbed off by the (Indian?) call centre guys.

 

The problem is that I had BT Infinity installed (which is great), but as my speed only increased from 6mb/s to 9mb/s the engineer recommended disconnecting another line coming into the house as it may be causing interference. This increased my broadband speed from 9mb/s to 20mb/s but unknown to me, the engineer cut the line used for our house alarm! 

 

No alarm, no house insurance! So until the line is reconnected we're uninsured, which is not the best. Will BT pay the bill if we're burgled?

 

The call centre guys say it will take up to 7 days to contact me - this is really poor given the mistake made by the engineer.

 

Cheers

S

 

 

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Guru
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Message 2 of 2

Re: Engineer dept. number

I would advise contacting the moderators, they will take personal ownership over your case until resolved.

 

You can contact them here, they normally respond within 3 working days.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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