My mother in law is ill and has just moved into a new build sheltered home. Activation visit was set for 5th Nov but a no show from engineer. Seems the order stalled on credit check (less than two years at the new place ! - BT had old address details - 45 years there !! With BT !!)
New order placed but with 29th Nov Activation date. This is so not right. Call handler assured me manager would call by 8:00 pm - but no such call.
2nd Call handler couldn't see problem on work sheet but did send fast track request to OpenReach but as was now past 8:00pm OpenReach closed. So another 24 hrs lost
Anyone had any success pushing these dates on ? As it is a new build property of 40 plus flats, half of which are already occupied. I cannot see that the Activation visit is much more than a switch on ?
As this is a new build I would guess that an engineer will need to attend to install a socket and connect up the internal wiring.
I would just suggest you contact the service dept on 0800 800 150 to get a firm date when the installation engineer will attend.
Credit to senior BT people who have changed the visit to this Thursday. Hopefully all will be sorted