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ActDoc
Newbie
358 Views
Message 1 of 4

Engineer did not turn up - elderly lady needs the line

My mother in law is ill and has just moved into a new build sheltered home.  Activation visit was set for 5th Nov but a no show from engineer.  Seems the order stalled on credit check (less than two years at the new place ! - BT had old address details - 45 years there !! With BT !!)

 

New order placed but with 29th Nov Activation date.  This is so not right.  Call handler assured me manager would call by 8:00 pm - but no such call.

 

2nd Call handler couldn't see problem on work sheet but did send fast track request to OpenReach but as was now past 8:00pm OpenReach closed.  So another 24 hrs lost

 

Anyone had any success pushing these dates on ?  As it is a new build property of 40 plus flats, half of which are already occupied. I cannot see that the Activation visit is much more than a switch on ?

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3 REPLIES 3
Distinguished Guru
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Message 2 of 4

Re: Engineer did not turn up - elderly lady needs the line

As this is a new build I would guess that an engineer will need to attend to install a socket and connect up the internal wiring.

I would just suggest you contact the service dept on 0800 800 150 to get a firm date when the installation engineer will attend.

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ActDoc
Newbie
347 Views
Message 3 of 4

Re: Engineer did not turn up - elderly lady needs the line

Got Date 29th Nov

 

Still only a couple of wires !!

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ActDoc
Newbie
304 Views
Message 4 of 4

Re: Engineer did not turn up - elderly lady needs the line

Credit to senior BT people who have changed the visit to this Thursday.  Hopefully all will be sorted

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