Engineer no show

[Ulsterman]

The engineer did not show up yesterday to install Fiberoptic.  No apology on the day for not turning up.  Phoned twice today, apparently it can take 24 hours to receive a response on the reasons why he did not appear.  Left in limbo not knowing what is going on.  

Noticed there is a Virgin cable outside the door, currently very tempting!!!

[RobbieMac]

Hi @Ulsterman 

Welcome to the BT Community and thanks for your post!

I'm sorry that the engineer didn't arrive yesterday to connect your broadband.  I appreciate the time you have spent on the phone today.  My colleague should have been able to find out what happened.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie