Sorry if this is a really dumb question but my questions s what does the engineer do when he visits to sort out a phone line? Our house has been completely renovated and there is no phone line, so I went through and ordered everything having ticked the box "no phone line" etc.
Will the engineer drill a hole in the wall to get the cable in? Also, can you specify where you want the phone line to go or do they tell you? I've never done this before so no idea what to expect.
If they don't drill holes in the wall does that mean we have to sort that beforehand or is there some other way they do it?
I just want to check as don't want someone to come out and have a wasted trip and also we have a wasted morning and still no phone if they can't do it!