Hello forums. Is there any way to contact my local exchange (Iver, Buckinghamshire) to reset my line to full speed.
With the repair done and the quietest line we have ever had, the speed has not improved. I did the bt speed test and the hub is connected to the exchange at a blistering (for us) 5335k! What is going on, can any one help. After almost 3 years of calling out engineers and I think even having to pay the call out once as the engineer reported a fault with a lead saying we could have done it! So the engineer today did his job properly and did find a connecter in the ground that was green with rot, replaced and tested with flying colours.
So did this engineer forget to contact the local exchange on leaving to reset our ip profile? Interestingly the ip profile being 135k the test showed up 144k filled in the boxes to be told the actual connection I get is faster than the profile and this is incorrect, could not go any further with the test as the screen would not let me enter the true reading the tester gave me.
Thanks in advance
Solved! Go to Solution.
It can take a few days for the line profile to rise, after a line fault. Just leave it connected, do not restart the home hub, or depower it.
Then do anothe BT speed test in about three days.
😞 well thanks for the info, after almost 3 years i guess another phew days wont kill us..... was just hoping there may be some thing a little faster that cauld be done, as we know it connects at 5+k to the exchange.
Thanks for the prompt reply.....
Hi , 24 hours down and still 135k.........but connection still 5k3 If this is software controled the system needs evaluating.
why would the sence in the software not notice 24 hours of stable line and not try to up my profile.
The system is floord......
If i was to put a different router in would that stop the software from working? i would therefore be able to get full speed strait away?
Are well never been good at waiting.....
sorry just need patience changing to another router will just restart your 3+ day timescale.
the new profile system changes immediately but you are still on old system
Hi, drat and double drat! Well thanks for the answer and here goes 3 more days of no TV.........
Maybe the ether fairies will take pity.
By new system do u mean fibre?