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bonehead752757
Aspiring Contributor
455 Views
Message 1 of 3

Engineers admit fault, but BT unable to fix problem after nearly 3 weeks

I have been having problems with download speeds being very slow. When I first signed up with BT I was getting good speeds of approx 7 meg, but after 3 weeks it dropped to between .5 and 1 meg.

An engineer could see that my line was capable of adslmax and that my router was connected at full speed, but I was only getting slow download speeds

 He advised that a specialist diagnostic team would investigate and fix the problem with 48hrs because there was a problem within the software side of things at BT, like account set-up.

3 weeks later and the problem still hasn’t been fixed, but support keep phoning to say that they have fixed it and cant understand why I am only getting slow speeds of 1 meg at the most.

Any ideas welcomed

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2 REPLIES 2
hamish72
Recognised Expert
443 Views
Message 2 of 3

Re: Engineers admit fault, but BT unable to fix problem after nearly 3 weeks

enter
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL

POST RESULTS

Also post results of test at http://speedtester.bt.com/

 

and perhaps some one can help

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If any post helps tick the star box on the left
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Just cause Im paranoid dont mean they are not out to get me





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bonehead752757
Aspiring Contributor
361 Views
Message 3 of 3

Re: Engineers admit fault, but BT unable to fix problem after nearly 3 weeks

Hi

I took snapshots of the info you need. hopefully this will be good enough

 

 

bt test result 05-10.jpgscreenshot1.jpg

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