I found out about this forum after being led a merry dance by the so called Help Desk in India.
I was also refused access to a supervisor and was told that there was no way they couldrefer me to a UK based tech desk.
I was also informed by them as one other post said that the fault was with Microsoft Outlook and nothing top do with BT.
After a strong complaint to customer services in UK, I was referred to what turned out to be Advanced Technical Help, and until that call no one had told me it was a chargeable service at £30 a pop. Needless to say declined.
The Tech I spoke to did say that as far as she was concerned the issue was known, but had been resolved!!
It clearly hasn't and she suggested that the passwords I was using were incorrect, but as I pointed out they can't be or I would never receive e-mail.
It is also interestin to note that she told me that the Help Desk in India is, or should be strictly Broadband help, and that they should not be getting involved with e-mail issues.
If there are errors with my passwords, and I doubt that there are, it is the fault of the Indian desk and I should not have to pay to have it corrected.
Needless to say I am very cross
Having read an email to say that if you ask India to connect you to UK then by law they must. I had this experience recently I was speaking to a supervisor and said just that. I was told they have to send an email to the UK requesting this and I would get a call back in 24 hours. In fact I got the call back in 4 hours, no Charge to me. BT Broadband people do deal with emails, whoever you spoke to was talk a load of s**t. Don't get me wrong I am not siding with BT here as I have said before I have sent a comomplaint through about this and not even got a reference number yet. I know I am still getting the dam pop ups worse today than it has been for about 3 days
Same problems here and no pattern of failure or success - it works for an hour then fails for a couple.
Luckily I don't have to use the BT account for anything important but it is a pain popping up that same error every few minutes.
The other annoyance is that by setting the secure server I've seen suggested, I also get a Certificate Error. Ok, I can accept it on the first attempt and then Outlook carries on normally, the problem is that this happens again if I restart Outlook......
It needs sorting...... and soon!
I spoke to soon! After almost a week of running clean the problem has returned with a vengeance over the last 2 days and now Outlook is unusable once again. For a company with a reputation of BT, this failure to deal with a problem which I think they have admitted resides with them, is appalling.
Having experienced this Nightmare with Password Pop - ups intermitently since going on-line with BT in 2007, it was a great comfort of a psychological kind to dicover this forum, that is, to dicover people who are going through the same experiences and receiving the same BS responses from BT as myself. That said, using Outlook 2007 this a problem I still have and with increased severity in the past two months, so if it's any use here are my thoughts on the matter.
1) Yes it is time that BT accepted responsibility for the matter which so obviously is a problem that originates with Yahoo - a BT company, I make this comment fullly aware that BT keep saying the problem lies with whatever none BT software you may be using to send and receive e-mail.
2) If possible, I certainly would, and as soon as is possible probably will, leave BT, I realised long ago that vittually all BT engineers do not use BT as their own personal broadband supplier, while not wishing to freely advertise any telecommunications company, whatever the name on the tin all such companies still use the BT infrastructure with the exception of Virgin, which is the company BT engineers use - why, probably because it uses a less troubled technology - still tread carefully, there all out for your money at the end of the day.
3) Please be aware that I have been in contact with Ofcom on this matter and they are not interested - they seem to specialise in telling you what they can't do.
Good luck to one and all on this one because to date the official line from BT is that we the custommers are on our own - while all the time they continue to take our money.
Finaly this customer is currently focussing on the BT Chairman's Office, trying to get them to get Yahoo to accept reponsibility for the prblem (when it so obviously is a Yahoo problem) and accept responsibility for fixing it - so we the custommer can simply focus on living our lives - instead of wating them stuck in this BT nightmare.
This has been a constant problem for a long time, But now it seems perminant. My outlook in unusable and has been for the last 5 days. I had a bit of success changing to different bt servers, but then up came the dreaded box again. Its totally impossible to write any emails because the box pops up, and half your email goes straight into the password section.
I even tried to use the forwarding feature to send the emails to another account, but no mater where i sent it, non of the email address's received the activation link, TOTALLY useless.
Even if just 1 bt representitive came on here to say "yes we have a problem, really sorry, we are trying to fix it", that would be some comfort.
For every person who has complained about this problem here, there must 50 more who are banging their heads thinking it is an outlook problem.
COME ON BT. YOUR CUSTOMER SERVICE SUCKS !!