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Angela1996
Contributor

on ‎24-01-2017 14h29

1,245 Views
Message 1 of 9

Enter your user name and password for the following server

I can go weeks and months without getting this message and then get it constantly for days on end, changing my password and security question each time.  The error is 0x800CC92 basically saying the server has rejected my user name and password.

Before I go mad can anyone suggest anything, in non techy speak please? Smiley Sad

 

Spoiler
Spoiler
Smiley Sad

 

0 Ratings
8 REPLIES 8
Cilgwyn
Contributor

on ‎24-01-2017 14h34

1,236 Views
Message 2 of 9

Re: Enter your user name and password for the following server

Yahoo seems to be having one of its periodic wobblers, I think tihe last one was 3 or 4 weeks ago.   It's been going on for years.  I've heard from a BT person that Yahoo won't do anything about it until BT report over a threshold number of complaints which can take a few days.  To be fair, BT did acknowlege the problem the last time.

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licquorice
Distinguished Sage
Distinguished Sage

on ‎24-01-2017 14h36

1,233 Views
Message 3 of 9

Re: Enter your user name and password for the following server

Don't change your password, it won't help.

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Cilgwyn
Contributor

on ‎24-01-2017 14h37

1,232 Views
Message 4 of 9

Re: Enter your user name and password for the following server

...In response to your actual question:  if you feel strong enough report it ot the help desk and ask for an email person.

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Angela1996
Contributor

on ‎24-01-2017 14h53

1,219 Views
Message 5 of 9

Re: Enter your user name and password for the following server

That bad is it!
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Cilgwyn
Contributor

on ‎24-01-2017 15h30

1,175 Views
Message 6 of 9

Re: Enter your user name and password for the following server

BT statement:

 

We're aware of intermittent problems logging in to BTYahoo webmail, sorry if you're affected. We're working to fix it as soon as possible.

 

My problems are with POP not webmail and are continuous!

.

0 Ratings
interalia
Aspiring Contributor

on ‎24-01-2017 16h00

1,141 Views
Message 7 of 9

Re: Enter your user name and password for the following server

I'm also using POP3 (in Thunderbird), not webmail, and it's just the same - throwing up login/password failures on all my BT accounts.

Press now starting to report on it -- Daily Express -- and it's not just affecting the UK.

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gg30340
Distinguished Sage
Distinguished Sage

on ‎24-01-2017 16h03

1,138 Views
Message 8 of 9

Re: Enter your user name and password for the following server

@interalia wrote:

I'm also using POP3 (in Thunderbird), not webmail, and it's just the same - throwing up login/password failures on all my BT accounts.

Press now starting to report on it -- Daily Express -- and it's not just affecting the UK.

Where do you think Thunderbird retrieves your email from? If there is a server problem it will affect access to your email account.

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interalia
Aspiring Contributor

on ‎24-01-2017 17h32

1,114 Views
Message 9 of 9

Re: Enter your user name and password for the following server

"Just the same" was merely an expression, albeit used rather sloppily. Of course Thunderbird retrieves messages from the server, and I didn't intend to suggest otherwise; merely that I was getting the same with an email client as people who were using webmail. In other words, it wasn't (as I had wondered initially when the problem arose) an issue with Thunderbird getting its knickers in a twist, which does happen sometimes. Sorry if my earlier message didn't come up to scratch.

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