Recently the new BT Yahoo webmail interface has been showing intrusive advertising in a panel on the right hand side of the inbox screen. I pursued this with BT technical help who confirmed that the BT Yahoo team had said that 'these advertisements are there on the webmail service in order to generate revenue for BT Yahoo'
Today the adverts are not there but the area is left blank, a problem which was reported in the old user forums as "Unwanted blank advertising pane" at this link
The technical help was genuinely responsive and helpful in checking and confirming that this was a [new] advertising channel from BT Yahoo! They suggested that I contact the BT Yahoo! team directly on 0808 100 3223 if I wished to complain.
I wonder whether other community members agree with me that this new advertising channel reduces the value and usability of the webmail service for paying customers by:
1) reducing the 'usable' area of the inbox screen and
2) (when the advertising is turned on) distracting attention from the task for which I am trying to use the webmail service.
If users wish to register complaints, without paying for phone calls and hanging on the phone waiting for a reply, what's the best way to do it? Who do we write to, BT? Any advertiser who avails themself of this intrusive advertising channel, or do I just pull the plug and swap to another ISP?
I totally accept advertising on 'free' web services. I do not easily accept the erosion of my existing email interface when I am paying the top rate for the service from BT. Down this path lies a possible escalating problem with more and more advertising on the webmail interface and possibly the injection of advertising into emails themselves.
How soon before BT offers the removal of the adverts in exchange for additional payment, 're-monetising' their existing service?
This action has really undermined my confidence with BT, and I've stuck with them as my ISP since their first introduction of the BTOpenworld broadband service in the UK.
I'm very interested to hear from the BT Yahoo! team in writing (here would be good). I'm also interested to know whether any other customers view this as strongly as I do.
DrBob, I stopped using BT Yahoo, as I felt as you. BT are not only getting subscription from me but making additional money with adverts.
Try using Firefox with the following add-ons (all free)
You will then have ads automatically blocked,
Any "element" embedded ads you can block yourself manually 😛
And No/Script will make your surfing 100 times safer than using Internet Explorer
No script stops scripting (ActiveX) from running globally on webpages and this makes surfing online 1000 times safer.
Many spyware/adware/malware and even viruses are actually installed on websites via ActiveX scripting (which you will not even be aware of)
Many websites use 2nd level domains (for adverts amongst other things)
Youtube for example, the actual videos are served from ytimg.com not youtube.com
By running No/Script you can allow only the domains/sites of YOUR choice and this makes you much more secure.
If anyone is old enough to remember the porn pop up loops & premium dialers of the late 1990`s will know this was all facilitated from ActiveX scripting!
I agree, I used to have the BTYahoo mainpage set as my homepge, and I used to really like it as I had news feed, weather and a preview of my mail there... I stopped using it when they intorduced a really big, imoveable advert which made the loading times ridiculous and why whould I use my bandwidth loading an advert I don't want.
It looks like I may be going the same way with my Email...
You could try emailing the CEO, it's worked for me in the past. His name is Ian Livingston, I can't put his email up here due to the rules, but the usual format is FIRSTNAME dot LASTNAME at BT dot COM
Being a wrinkly, I've never been the least bit interested in any of the c*** displayed on the btyahoo site. Only need the e-mails. But there's an easy answer to this.
I have posts ported from btyahoo directly to outlook. The only downside is that I do feel obliged to go into btyahoo about once a week, because it is pretty good at blocking the hundreds of viagra ads etc, but I like to check that it hasn't waylayed any genuine emails.
As I wrote in my original post:
"I totally accept advertising on 'free' web services. I do not easily accept the erosion of my existing email interface when I am paying the top rate for the service from BT. Down this path lies a possible escalating problem with more and more advertising on the webmail interface and possibly the injection of advertising into emails themselves"
If I use a free Yahoo! account I expect advertising - like ITV.
If I use part of a paid for package, like MS Office or the BBC, I don't.
BT/Yahoo! have been through this kind of thing before. Large intrusive popups, complained about - removed. Phorm, complained about, aborted.
As BT has improved their service, I've been content to pay more to take the improvements. What I dislike is BT/Yahoo! degrading an existing service for which I am still paying for the same as I was a couple of months ago, before they took away the usefulness of the area now filled by advertising. This indicates a real disdain for their existing customer base. I may have to accept it in the end, or leave BT, but I don't have to be supine and pretend that I am happy being treated this way by my ISP.
The webmail service has been part of the package that BT provides with my broadband service. I have been happy with the webmail service. If, to get the same service in future, I need to pay for an additional email system somewhere, clearly some value has been removed from the BT system. I really don't see that it's unreasonable to complain about that.
I suspect that BT or BT/Yahoo! may be trying to work towards justifying asking for additional payment to access Yahoo!'s 'Yahoo! Mail Plus'. In many ways the BT/Yahoo! webmail is already close to being Yahoo! Mail Plus (Stationery, Filters etc). The introduction of the advertising in the webmail interface, though, takes us more towards the 'free' version, so my concern that promotional taglines might be introduced into messages (also in the free version) isn't pie in the sky.
Well, it's six weeks since I wrote to BT UK Customer Centre in Durham - no reply.
Instead, BT have just restarted their awful adverts on the mail interface that I pay for as part of the package.
Please BT, just stop it and give me back the useful area of the screen you have hijacked.