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Totton
Aspiring Contributor
1,733 Views
Message 1 of 8

Error #2032

Little or no broadband since last Friday.  BT so far saying the line is fine and the fault is with us.  When running the speedtest.btwholesale check I get a green box displayed over the page, it tells me - Error #2032

 

The BT helpdesk couldn't tell me what that error code meant, please can anyone advise?

 

So far I have plugged into the master socket, connected via Lan cable to the BT Hub and turned everything else off.  Tried various Lan leads and BT Filters to no avail, the Broadband speed is showing onv the speedtester as 0.00 with an upload speed of 0.00 although that did reach 0.07 on one check.

 

Very occasionally the Broadband comes back and we get a speed of 3.50 - 6.00MB with an upload of 0.36 or thereabouts.  The problem is that the Broadband will work for a few minutes and then go dead for quite a a few hours.

 

If I can decipher the error message then I might know where to look for a fix?

 

BT are ringing me back on Tuesday to see if the problem has resolved itself, other than no help as they say the line is fine.

Please can anyone suggest what Error #2032 may be?

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Error #2032

the error code could belong to adobe flash - have you tried updating flash - or try a different browser

 


in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). T

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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john46
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Message 3 of 8

Re: Error #2032

it is a speedtest error that happens with the speedtest occasionally a google search may also help with the error message
Totton
Aspiring Contributor
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Message 4 of 8

Re: Error #2032

Than you for replying.

 

Flash is within the MS Edge Browser I am using, I have checked it is turned on so that seems fine. Hopefully I can provie the requested answers -

 

I am connected directly into the master socket with a BT Filter between the phone jack and master socket. 

We have no other phone sockets. 

Quiet line test seemed quiet.

The hub stats I think you want are - DSL Link Up: Down Rate=8128Kbps, Up Rate=448Kbps; SNR Margin Down=13.8dB, Up=22.0dB

 

Broadband has come back on a few moments ago, hence the delay in replying but hopefully you'll catch this reply.

Thanks,

Mickey

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Totton
Aspiring Contributor
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Message 5 of 8

Re: Error #2032

Thanks for that, the various BT folk hadn't heard of it and a quick Bing search didn't show anything when I looked. Appreciate your help.
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imjolly
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Message 6 of 8

Re: Error #2032

you are on adslmax with max conenction speed

 

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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Totton
Aspiring Contributor
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Message 7 of 8

Re: Error #2032

Thanks, here is the result of that number check. 

 

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

ADSL MaxUp to 8--7 to 8Available----
Fixed Rate2 ----Available----

 

 

 

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market A Exchange.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note:

Thank you for your interest.

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imjolly
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Message 8 of 8

Re: Error #2032

I was hoping your exchange had been upgraded to 21CN which would have improved your speed up unfortunately it only has adlsmax



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