Error Code, BTP-200000 & BTP-115c

[Luke_H]

Hi,

I have just set up my new You View Ultra HD Box and Broadband and I only seem to be getting a few of the channel.
I signed up to the BT and entertainment pack but when I select one of the channel the BPT-200000 Error code comes up.

When I select Bt player on the remote it says 'There has been a a problem' followed by error code BTP-115c

Any help would be appricated!

Thanks in advance 

Luke 

[JohnC2]

Hi @Luke_H Sorry that you are having a fault with your BTTV service. 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

[Luke_H · Accepted solution]

Hi John,

Thanks for getting back to me, I contacted BT directly too and the issue was resolved this morning.

It seems to be a very quick and easy fix but has to be done remotely by BT, nothing to do with any of my kit or lines.

Thanks again for getting back to me,

Luke 

[JohnC2]

Hi @Luke_H Thanks for the update and glad to hear you have got it fixed 🙂

cheers

John