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Ectophile
Distinguished Guru
5,607 Views
Message 11 of 48

Re: Error VC010?

I have had the VC010 now.

 

I tried to change channels while watching ESPN, but the player hung.  So I closed the browser and went to the BT sport web site again.  Now it thinks I'm still watching the old channel.

 

I wonder how long it takes to time out.

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ShamblesX
Aspiring Contributor
5,561 Views
Message 12 of 48

Re: Error VC010?

Just goes to show how little value is placed on testing these days. The large corporations expect the users to do their testing for them.

 

I'm also in the VC010 sufferers club and no amount of switching browsers or clearing cookies makes any difference.

 

 

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swaber
Aspiring Expert
5,497 Views
Message 13 of 48

Re: Error VC010?

having same problem here err VC010 anybody found a fix for it yet ?

 

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dvdcks4
Aspiring Contributor
5,389 Views
Message 14 of 48

Re: Error VC010?

Same error message here and have only signed up today -- have never watch any sport -- this was the first time

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nightfire
Aspiring Contributor
5,337 Views
Message 15 of 48

Re: Error VC010?

Same problem here Smiley Mad

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Glawster
Beginner
5,274 Views
Message 16 of 48

Re: Error VC010?

Just to add to the list of complaints here - VC010 issue after trying to swap channels on the iPad app. Didn't have any other device or PC utilising the service. Appears the app wouldn't drop the streams as I was flicking between the different sports.

 

Really quite annoying as I missed the final game of the 7's which I'd watched most of the evening...

 

will echo previous comments here, appears to be a lack of testing on this App, which is surprising considering it was rolled out so long after the announcment of the service.

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Ectophile
Distinguished Guru
5,251 Views
Message 17 of 48

Re: Error VC010?

So far, my "solution" to VC010 seems to be to close the web browser, then wait.  And not just for a minute or two.

 

For me, the application hung when I tried switching channels while the video was streaming.  When I finally got back in, I found that I could reliably switch channels if I stopped the video stream first - the stop button is the white square in the bottom corner of the video window (which is only shown when the cursor is in the window).

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mickjm
Beginner
5,234 Views
Message 18 of 48

Re: Error VC010?

 
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mickjm
Beginner
5,232 Views
Message 19 of 48

Re: Error VC010?

I'm using nexus 7 and getting vc010 error code. To clear it go into settings/appa/downloaded go into btsport app and force stop this seems to clear problem and allows to use the app again. But it cloggs up again later and may need redoing.
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ShamblesX
Aspiring Contributor
5,199 Views
Message 20 of 48

Re: Error VC010?

You have to question whether BT Support monitor their own forum. Given the lack of response, it wouldn't appear so Man Mad

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