Error VC010?

[Ectophile]

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@ShamblesX wrote:

You have to question whether BT Support monitor their own forum. Given the lack of response, it wouldn't appear so

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No, they don't.  The only BT staff who take any notice of these forums are the moderators.

[BPBPBP]

AT LAST - AN ACKNOWLEDGMENT FROM BT RE THE VC ERRORS.  SEE THE FOLLOWING REPLY TO MY EMAIL REQUEST FOR HELP.

Thanks for your e-mail.

You are right we are facing an on going issue with the video player when viewed on pc where cus get's vcxxx kind of errors however as it's a known issue BT is working hard to get it fixed as quickly as possible

Thanks
BT Vision Case Management Team

ALL WE NEED TO DO NOW IS WAIT AND HOPE.

[tboyjnr]

SO, here's how I fixed this issue.

Open up the Silverlight console, (Press the start windows key and type in silverlight to find it)

Click on the Application storage tab, and delete the sport.bt.com one,

then go to the Permissions tab, and "remove" the btsports there too,

Refresh the btsports page, should be good now...

[ShamblesX]

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@tboyjnr wrote:

Click on the Application storage tab, and delete the sport.bt.com one,

then go to the Permissions tab, and "remove" the btsports there too,

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Good idea, but if there's no application showing in that tab, your fix isn't going to help. Top marks for trying tho...

[ikari1]

Since I started this thread it started playing after 20mins and hasn't been a problem since.  I have to say I'm impressed with the quality of the picture not had any picture corruption at all!

[guilbo]

I've just been having a play with the Silverlight options.

Turning off the DRM option generated a VC010 - that's not to say it couldn't also generate others if the conditions are right.

May be worth checking that you have the DRM option turned on if you are experiencing this error:

Open Silverlight

Click the Playback tab

If the DRM checkbox isn't ticked, click it.

OK.

Reboot.

The other thing which can cause VC010 is quitting the application without pressing the stop button on the video stream.

[ShamblesX]

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@guilbo wrote:

The other thing which can cause VC010 is quitting the application without pressing the stop button on the video stream.

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That seems sensible advice; shame it isn't made clear to the users. Plus, doesn't the "stop" control hide itself from view during play? Tricky...

[guilbo]

Yes it hides itself, but it will reappear if you move the mouse over the picture or tap the picture if you're using the app.

[ShamblesX]

So... a bit of "user education" is in order

[allanpitches]

Same here but was OK after clearing the Application cache.