Error code IPC6023 on BTTV

[Geordiepants]

How did they fix it? I am having the same problem and they can’t solve it 😞

[RobbieMac]

Hi @Geordiepants

Welcome to the community and thanks for your post!  I have moved your post to start your own thread as that's the best thing to do.

Sorry that you're seeing error code IPC-6023 on your BT TV service.  I appreciate that you have reported this already and you're still no further forward so we will pick this up and give you a hand from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

[JohnC2]

Hi @Geordiepants I called earlier sorry I could not reach you. I just wanted to check if you had been contacted back about this fault by the faults team and if the error is still happening.

In the meantime I've passed your details to our BTTV experts to help.

Cheers
John

[Geordiepants]

Sorry I missed your call, I haven’t had any contact yet and the fault is still there
Thanks
Carole

[JohnC2]

Hi @Geordiepants Thanks for posting back and the BTTV experts are working on the fault now. It can take a few days but I'll drop back and keep you updated when I have some news.

Cheers
John

[JohnC2]

Hi @Geordiepants If you are still getting the IPC6023 error code please select the "Help" tab when the error codes is presented and follow the help instructions and let me know how you get on. 

Cheers
John

[Geordiepants]

Hi John.  I have tried again and I am still getting IPC6023.  Ihave followed all the instructions on the help button,  the ethernet cable is connected correctly and the settings tab on my box shows that the internet is connected but the BT Sport channels are still saying it isnt.  I have factory reset the box and restarted the router to no avail,  It only seems to be the BT Sport channels that aren't working,  Netflix is working correctly through the youview box and other internet apps are working

[JohnC2]

Hi @Geordiepants Thanks for taking my call yesterday and I wanted to check if you were able to get the BT Hub reconnected and if the issue persists with the BT Hub. 

Cheers
John

[JohnC2]

Hi @Geordiepants Did you get a chance to check if the error occurs when the BT Hub is connected? 

Cheers
John

[Geordiepants]

Hi John, sorry I’ve not been home to check it yet, unfortunately I’m in Newcastle as my mum isn’t well, I should be back in Glasgow Saturday. If you would prefer to close the ticket that’s okay and I can get back to you if it doesn’t work
Thanks, carole