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Newbie
11,653 Views
Message 1 of 43

Error code when sending: Cannot send message due to possible abuse

Hi,

I'm suddenly unable to send emails via Thunderbird.  I've not had any problems before; not been doing anything unusual, like sending 200+ emails on the same day; have scanned my PC for trouble (none detected); visited the web address in the message and could see that other ppl have sometimes had the same problem, but no one seems to hear back from yahoo when they try to get resoloution, so I thought I would try here.  Can anyone help? The exact message is: An error occurred while sending mail. The mail server responded:  Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information. Please check the message and try again.  

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42 REPLIES 42
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Distinguished Sage
Distinguished Sage
11,652 Views
Message 2 of 43

Re: Error code when sending: Cannot send message due to possible abuse

Have you tried restarting your home hub, so that you get a different public IP address? It could be a problem with the IP address being used by someone who is abusing the system.

 

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Distinguished Sage
Distinguished Sage
11,627 Views
Message 3 of 43

Re: Error code when sending: Cannot send message due to possible abuse

I use Thunderbird and I have just tried sending a test e-mail, no problem at all. Are you using the right server.

 

See Thunderbird setup

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Aspiring Contributor
11,620 Views
Message 4 of 43

Re: Error code when sending: Cannot send message due to possible abuse

I am getting the same problem.  I am unable to send any emails through Thunferbird unless they just have a few characters in them.  It all works if I logon to Yahoo, but that is a pain.

No response from Yahoo of course.

BT can you do something, we pay enough for Option 3 Broadband?

 

 

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Distinguished Sage
Distinguished Sage
11,618 Views
Message 5 of 43

Re: Error code when sending: Cannot send message due to possible abuse

This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.

 

You may get suggestions from other users.

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Highlighted
Aspiring Contributor
11,616 Views
Message 6 of 43

Re: Error code when sending: Cannot send message due to possible abuse

OK but they probably take a look from time to time.
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Highlighted
Contributor
11,613 Views
Message 7 of 43

Re: Error code when sending: Cannot send message due to possible abuse

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Highlighted
Distinguished Sage
Distinguished Sage
11,613 Views
Message 8 of 43

Re: Error code when sending: Cannot send message due to possible abuse

Try Live Chat

They might tell you if there is an issue.

 

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Distinguished Sage
Distinguished Sage
11,606 Views
Message 9 of 43

Re: Error code when sending: Cannot send message due to possible abuse

I assume you are all using smtp.mail.yahoo.com  port 465 ?

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Highlighted
Contributor
11,603 Views
Message 10 of 43

Re: Error code when sending: Cannot send message due to possible abuse

No, I'm using mail.btinternet.com on 587 which has worked for a long time until this morning...
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