cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DeborahM
Beginner
11,882 Views
Message 1 of 43

Error code when sending: Cannot send message due to possible abuse

Hi,

I'm suddenly unable to send emails via Thunderbird.  I've not had any problems before; not been doing anything unusual, like sending 200+ emails on the same day; have scanned my PC for trouble (none detected); visited the web address in the message and could see that other ppl have sometimes had the same problem, but no one seems to hear back from yahoo when they try to get resoloution, so I thought I would try here.  Can anyone help? The exact message is: An error occurred while sending mail. The mail server responded:  Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information. Please check the message and try again.  

0 Ratings
42 REPLIES 42
Keith_Beddoe
Distinguished Sage
Distinguished Sage
11,881 Views
Message 2 of 43

Re: Error code when sending: Cannot send message due to possible abuse

Have you tried restarting your home hub, so that you get a different public IP address? It could be a problem with the IP address being used by someone who is abusing the system.

 

0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage
11,856 Views
Message 3 of 43

Re: Error code when sending: Cannot send message due to possible abuse

I use Thunderbird and I have just tried sending a test e-mail, no problem at all. Are you using the right server.

 

See Thunderbird setup

0 Ratings
Stentifw
Aspiring Contributor
11,849 Views
Message 4 of 43

Re: Error code when sending: Cannot send message due to possible abuse

I am getting the same problem.  I am unable to send any emails through Thunferbird unless they just have a few characters in them.  It all works if I logon to Yahoo, but that is a pain.

No response from Yahoo of course.

BT can you do something, we pay enough for Option 3 Broadband?

 

 

0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage
11,847 Views
Message 5 of 43

Re: Error code when sending: Cannot send message due to possible abuse

This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.

 

You may get suggestions from other users.

0 Ratings
Stentifw
Aspiring Contributor
11,845 Views
Message 6 of 43

Re: Error code when sending: Cannot send message due to possible abuse

OK but they probably take a look from time to time.
0 Ratings
ajwh
Contributor
11,842 Views
Message 7 of 43

Re: Error code when sending: Cannot send message due to possible abuse

0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage
11,842 Views
Message 8 of 43

Re: Error code when sending: Cannot send message due to possible abuse

Try Live Chat

They might tell you if there is an issue.

 

0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage
11,835 Views
Message 9 of 43

Re: Error code when sending: Cannot send message due to possible abuse

I assume you are all using smtp.mail.yahoo.com  port 465 ?

0 Ratings
ajwh
Contributor
11,832 Views
Message 10 of 43

Re: Error code when sending: Cannot send message due to possible abuse

No, I'm using mail.btinternet.com on 587 which has worked for a long time until this morning...
0 Ratings