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Message 1 of 6

Error message: IPC6007

I am getting an error message IPC6007. I am unable to receive the subscriptions channels like BT Sport 1, Box Nation etc.
Pls assist to rectify it.
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5 REPLIES 5
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Message 2 of 6

Re: Error message: IPC6007

@Paeanic sorry about that. Can you try these checks?

  1. Try to access the BT Player, press the Home (or YouView) button, then scroll to and select BT Player
  2. If you still see the error message then try restarting your equipment by following these steps:
    • First, restart your Hub
    • Wait for the broadband light on your Hub to go blue
    • Restart your set top box, using the power switch on the back
    • Now check if you still receive the error
  3. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
  4. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK
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Message 3 of 6

Re: Error message: IPC6007

I have gone through what you mentioned and also got assistance on the phone with BT but it couldn't be rectified. An engineer will visit this Friday to rectify it. Thanx for your assistance
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Message 4 of 6

Re: Error message: IPC6007

@Paeanic I'm sorry that didn't work, post back and let us know how the engineer visit goes.

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Message 5 of 6

Re: Error message: IPC6007

Ok. I will keep you informed.
Regards.
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Message 6 of 6

Re: Error message: IPC6007

Hi @Paeanic - I've looked into this for you and the issue should be resolved after you've launched the BT Player. Please can you try and launch the BT Player and let me know if it launches successfully and whether you see any error messages?

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