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willowen100
Contributor
573 Views
Message 1 of 4

Error message whilst trying to finish BT SmartTalk app

I'm trying to finish the final setup of the SmartTalk app on two different Android phones as seen here

Screenshot_20161001-111412.png

 

However, I encounter this message

Screenshot_20161001-111417.png

 

Both phones are logging in under their own BT ID separate to the account holder which is owned by my Dad, and obviously the setup process is somewhat working because it accepts the landline number. Any help will be appreciated.

 

Will

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3 REPLIES 3
PaddyB
Moderator
Moderator
557 Views
Message 2 of 4

Re: Error message whilst trying to finish BT SmartTalk app

HI @willowen100,

 

If you take a look at -Fix problems signing up to BT SmartTalk, you'll find a few steps that might help.

 

Give that a go and let me know how you got on.

 

Thanks

 

PaddyB

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willowen100
Contributor
541 Views
Message 3 of 4

Re: Error message whilst trying to finish BT SmartTalk app

When I sign into the SmartTalk app do I sign in with my own BT ID or the broadband holders account?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
540 Views
Message 4 of 4

Re: Error message whilst trying to finish BT SmartTalk app

If its the first one you set up, then it would be your account BT ID.

 

For new signups, you have to create a new BT ID, and use that to setup SmartTalk.

 

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