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Beginner
244 Views
Message 1 of 6

Estimated time to repair

Hi,

 

My activation day for the landline and BT broadband was on Tuesday 25th, however after connecting the hub etc I discovered that the broadband line was not working (light flashing orange/purple), so, went through all the steps and ended up having to ring the helpline. Was speaking to a very polite person who told me that they think there is a problem with the exchange, and that they would look into it for me.

 

Reason for this post is just to ask if anyone has been in a similar situation and what is the approximate time taken to fix a similar fault? Can really be doing with internet as soon as possible as my phone data charges are going through the roof!

 

Thanks in advance,

 

Johnny

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5 REPLIES 5
Distinguished Sage
241 Views
Message 2 of 6

Re: Estimated time to repair

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951 they normally reply by email or phone directly to you within 72 hours They are a UK based specialist team who have a good record at getting problems solved
Expert
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Message 3 of 6

Re: Estimated time to repair

While there may be a problem with the exchange that is a common excuse the first line helpdesk use and in my experience so far has always been a lie.

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Beginner
222 Views
Message 4 of 6

Re: Estimated time to repair

Well I can't complain about BT; my broadband is now up and running less than 24 hours after I reported the problem!

 

Had a phone call from the engineer who was working on the exchange and said that a port had been changed or something....anyway I am now online Smiley Very Happy

 

Thanks for the helpful replies

 

Johnny

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Distinguished Sage
211 Views
Message 5 of 6

Re: Estimated time to repair

o ye of little faith Raymie
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Expert
195 Views
Message 6 of 6

Re: Estimated time to repair

There is however the other post today about broadband being down for a week and being told it was the exchange when it was not. Even the indian call centre has to get it right eventually, much like a stopped clock is right twice a day 😉

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