My activation day for the landline and BT broadband was on Tuesday 25th, however after connecting the hub etc I discovered that the broadband line was not working (light flashing orange/purple), so, went through all the steps and ended up having to ring the helpline. Was speaking to a very polite person who told me that they think there is a problem with the exchange, and that they would look into it for me.
Reason for this post is just to ask if anyone has been in a similar situation and what is the approximate time taken to fix a similar fault? Can really be doing with internet as soon as possible as my phone data charges are going through the roof!
Thanks in advance,
While there may be a problem with the exchange that is a common excuse the first line helpdesk use and in my experience so far has always been a lie.
Well I can't complain about BT; my broadband is now up and running less than 24 hours after I reported the problem!
Had a phone call from the engineer who was working on the exchange and said that a port had been changed or something....anyway I am now online
Thanks for the helpful replies
There is however the other post today about broadband being down for a week and being told it was the exchange when it was not. Even the indian call centre has to get it right eventually, much like a stopped clock is right twice a day 😉