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Aspiring Contributor
303 Views
Message 1 of 4

Ethernet problem

Hello

 

I have a problem with my youview box. At least once a week, usually more, whenver i goto watch something on demand i cant because it says the ethernet is disconnected, even though its not.

 

The only way i can get it to work is to unplug the ethernet cable from the box and plug it back in again. broadband connection is always fine & is very stable.

 

Any ideas for a fix?

 

thanks

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3 REPLIES 3
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Community Manager
Community Manager
269 Views
Message 2 of 4

Re: Ethernet problem

Hi R1chm,

 

Thanks for the post.  This is a strange one, perhaps a faulty Ethernet cable or connection on the box?  If you send me your details I will look into this for you.

 

Please drop me an email via the 'Contact Us' link in my profile.  (click on my name and you will find the link under the "about me" section).  Include your BT account details and the link to this thread.

 

Cheers

Sean

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Aspiring Contributor
221 Views
Message 3 of 4

Re: Ethernet problem

Hi

 

Thanks but it looks like it was a dodgy cable.. replaced it and no issues yet 🙂

 

Thanks

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Community Manager
Community Manager
219 Views
Message 4 of 4

Re: Ethernet problem

Good Stuff, Glad to hear its sorted

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