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Newbie
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Ethernet stopped working

Hi all, had BT for about a month and it's been fine. Today whilst watching Netflix through my tv (wired to Ethernet port) it suddenly stopped. No biggie I thought and just signed into WiFi on the which worked. After finishing the show went to my pc and of turns out the Ethernet on that wouldn't connect. Tried running a troubleshoot and it said that my Ethernet doesn't have a valid IP connection. Looked on the router hub through wireless on my mobile and it appears that nothing connected with a cable is now connected to the internet. Factory reset and it's still the same. Does anyone know why this might be?

Many thanks
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Message 2 of 2

Re: Ethernet stopped working

Do you have the HH6?

If so that's the cause of your problem. It's not just you either, a lot of people have reported the same problem.

Best way to remedy it is to tie the HH6 to a brick and take it to the middle of a very deep lake and throw it in.

Then call BT and ask they post you a HH5 instead.
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