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Aspiring Contributor
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Message 1 of 18

Eurosport 1 & 2 HD

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Hi,

 

I'm trying to add the following channels (as part of the HD Bolton On) to my existing package. I have BT Inifinity (to the door) and my TV package is 'TV Essential' according to MyBT.

 

I can already view BY Sport and the BT Sport HD channels which is fine for the footy, but I need the Eurosport HD for my cycling!

 

When I try and make amendments I get

 

There's been a technical error – but you can still place your order online.

To order a Broadband and Calls package with optional TV, click here
To add BT TV to your existing BT broadband package, click here
To order a BT Mobile plan, click here
To order a new phone line, click here
To switch your calls back to BT Click here
Want to upgrade to BT Sport in HD? Call us on 0800 313 44 55

Ref# CON-0048

 

Which I seem to get whenever I do anything with Bt onlline!

 

Please can someone help and add my my Euosport HD channels?

 

Cheers

 

Chris

 

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Distinguished Guru
Distinguished Guru
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Message 2 of 18

Re: Eurosport 1 & 2 HD

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If you look at

 

http://bt.custhelp.com/app/answers/detail/a_id/52653/~/what-channels-and-bolt-ons-you-get-with-the-d...

 

It Explains what channels are available on which TV package.

 

Thereis also a telephone number onthatpage to call if you want to change your package. 

 

couple of observations 

.you mention being on the TV Essential package .... the link I posted above implies that package is normally associated with BT Broadband rather that Bt Infinity.

maybe you are on legacy package or the description on MyBT of which package you are on is incorrect.

 

 

 

Do you already have the Eurosport channels in SD ?

If so what you need is the HD Extra Bolton added. you should be able to add this over the phone.

 

If You do not have Eurosport channels in Sd  then you would need to add the BT Extra channel which would probably require changing your current TV package  to one that includes the extra channels and the adding the HD Boltonto the new package.

 

Ringing BT seems to be the answer.

 

 

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Aspiring Contributor
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Message 3 of 18

Re: Eurosport 1 & 2 HD

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Yeah, the TV Essential did confuse me. We did have BT Broadband before upgrading to BT Infinity a couple of months ago.

 

I refuse to phone BT. Previous experiences have been appalling.

 

It's dissapointing that they have an online ordering system that simply does not work.

 

 

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Distinguished Guru
Distinguished Guru
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Message 4 of 18

Re: Eurosport 1 & 2 HD

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What  TV package is listed on your current actual bills ?

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Aspiring Contributor
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Message 5 of 18

Re: Eurosport 1 & 2 HD

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Interestingly, my last bill (dated 21st June) says I have TV Essential and HD Extra.

 

However, I certainly dont have all these HD channels active......

 

 

What channels are available in the HD Extra bolt-on?

 

The following channels are available in the HD Extra bolt-on:

  • 370 - Comedy Central HD 
  • 371 - MTV HD 
  • 373 - Nat Geo HD 
  • 374 - Nat Geo WILD HD 
  • 375 - SyFy HD 
  • 376 - Discovery HD 
  • 377 - TLC HD 
  • 378 - Animal Planet HD 
  • 379 - History HD 
  • 380 - Crime and Investigation HD 
  • 381 - AMC HD
  • 430 - BT Sport 1 HD 
  • 432 - BT Sport 2 HD 
  • 433 - ESPN HD 
  • 435 - Eurosport 1 HD 
  • 436 - Eurosport 2 HD
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Distinguished Guru
Distinguished Guru
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Message 6 of 18

Re: Eurosport 1 & 2 HD

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HD extra normally gives you the available HD versions for the SD channels that are included in your TV package.  So if you only have TV Essential you won't have all the extra SD channels and the HD bolt on alone won't get you them.

 

Problem seems to me that to achieve what you want you need to change TV package. I'm very suprised that you already have HD versions of BT Sport (and AMC maybe ?)  as I would have thought that the order for HD would not have gone thru given you were on Tv Essential package.

 

I suspect the Infinity upgrade occured without your TV package being changed - so you ended up with a combination   of Broadband and TV package that is not openly sold by BT . Thus when you tried to add to it the Bt system throw a wobby.

 

(I have alerted mods to this thread)

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Moderator
Moderator
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Message 7 of 18

Re: Eurosport 1 & 2 HD

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Hi @chrisa71,

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Moderator
Moderator
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Message 8 of 18

Re: Eurosport 1 & 2 HD

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Hi @chrisa71 Can you check to see if the channels are now working and let us know.

 

Cheers

John

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Aspiring Contributor
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Message 9 of 18

Re: Eurosport 1 & 2 HD

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Thanks john - allsorted!!! Happy!!Smiley Very Happy

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Newbie
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Message 10 of 18

Re: Eurosport 1 & 2 HD

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I have exactly the same issue.

 

I would like to have Eurosport HD as part of my TV package.

 

We have BT Infinity, all the BT Sport HD channels but I can't work out how to get Eurosport HD.

 

Could you please let me know how this can be done?

 

Thanks.

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