I ran a rescan of channels yesterday and both the SD and HD channels appeared.
Same for me. Big sport and HD+4K bundle subscriber.
SD channels fine. HD appear in EPG but I get the message to add to package, click okay then get the message stating to switch my package to big sport or VIP.... Hmmm
Tried a re-scan and a reboot. Same.
Glad that it's not just me having this issue... As long as it's fixed for the next Formula E round in April, I'll be alright 👌
Sorry about this, some customers were accidentally missed and you should have access to the channel now or very shortly today.
Great can't access eurosport at all and youview bt player now. A few error codes now showing BTP-16002 IPC6017 and BTP-115c. i've rebooting hub and tv box to no avail. Codes state I should factory rest machine don't know why as last week I had an engineer visit to do just that
Well it's just had an engineer factory rest it a couple of weeks ago! The engineer said it was a different reeset/reinstall to what I could do with the box so now I'm wondering does this box need replacing?