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Message 11 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

I ran a rescan of channels yesterday and both the SD and HD channels appeared. 

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1,035 Views
Message 12 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

Same for me. Big sport and HD+4K bundle subscriber.

SD channels fine. HD appear in EPG but I get the message to add to package, click okay then get the message stating to switch my package to big sport or VIP.... Hmmm

Tried a re-scan and a reboot. Same.

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1,010 Views
Message 13 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

Hi Everyone,

I am very sorry to read that some of you haven't been able to get the HD variant of Eurosport ☹️  I have highlighted your comments to the relevant team and I am awaiting an update.

As soon as I know more I will post back here.

Cheers

Sean

991 Views
Message 14 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

Glad that it's not just me having this issue...  As long as it's fixed for the next Formula E round in April, I'll be alright 👌

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1,032 Views
Message 15 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

Hi All,

Sorry about this, some customers were accidentally missed and you should have access to the channel now or very shortly today.

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1,026 Views
Message 16 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

Great can't access eurosport at all  and youview bt player now. A few error codes now showing BTP-16002 IPC6017 and BTP-115c. i've rebooting hub and tv box to no avail. Codes state I should factory rest machine don't know why as last week I had an engineer visit to do just that

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1,011 Views
Message 17 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

Hi @northwest 

Please factory reset the BT Youview box, it should restore your service, if you find it doesn't post back and I will help further!

 

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998 Views
Message 18 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

Well it's just had an engineer factory rest it a couple of weeks ago! The engineer said it was a different reeset/reinstall to what I could do with the box so now I'm wondering does this box need replacing?

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999 Views
Message 19 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

Hi @northwest 

It isn't the box, from what I can see a factory reset should sort it, I will look into why it happened.

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983 Views
Message 20 of 51

Re: Eurosport now available on Big Sport and VIP TV plan

All sorted now. I can now view Eurosport 1 & 2 HD