So 6 months into my contract and things are starting to get a bit silly. I have a sync speed of about 14mb down and on an average day I get speeds anywhere between 12~13mbps which is fine, perfectly reasonable.
Ever since about 3 months ago my speed has been dropping like a brick some evenings and almost every weekend, straight down from ~12mbps to somewhere between 2 and 3mbps. This certainly isn't due to my own traffic as what I do doesn't have any effect on the speed.
Calls to BT helplines have been met with frustration, on 5 calls to them I've restarted my router/pc/pc-in-safemode/microwave/boiler to no avail (suprisingly), line tests have shown diddly squat, and escalations to level 2 have been met with an excuse that "well the speed is fine now" the following day.
Is this just your regular old contention? Why is this still an issue? My speed has been dipping below my 3mbps guaranteed speed, can I use this as justification of contract cancelation without early termination charge?
Diagnostic hoohaa:
| 18:35:49, 29 Dec. | ( 100.320000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream |
| 18:35:48, 29 Dec. | ( 99.310000) DSL line rate: 1080 Kbps upstream, 14392 Kbps downstream |
Downspeed: 3.12mbps
Upspeed: 0.88mbps
Ping: 33ms
