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Newbie
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Message 1 of 11

Every evening i keep losing my broadband connection.

Every evening i keep losing my broadband connection and when i can finally get it to reconnect it is extremely slow. worse than the broadband i use to have. wish i never changed to bt
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Distinguished Guru
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Message 2 of 11

Re: Every evening i keep losing my broadband connection.

Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home

Please miss out any data you don't want to post

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Newbie
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Message 3 of 11

Re: Every evening i keep losing my broadband connection.

1. Product name: BT Home Hub
2. Serial number: +068343+NQ43242176
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:39:21
6. Data rate: 6183 / 29283
7. Maximum data rate: 6171 / 28586
8. Noise margin: 6.0 / 6.0
9. Line attenuation: 28.2 / 27.4
10. Signal attenuation: 28.1 / 24.3
11. Data sent/received: 665.3 MB / 8.2 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-TFJG
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-TFJG
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:55:77:c4
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
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Distinguished Guru
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Message 4 of 11

Re: Every evening i keep losing my broadband connection.

I see the uptime is only 39 minutes, so is that what you mean by losing the connection?

Do the lights on the HH5 change colour?
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Newbie
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Message 5 of 11

Re: Every evening i keep losing my broadband connection.

when it disconnects it doesn't usually change colour but about once a week it will go orange. i think it cut out about 45 mins ago. i didn't press anything on by hh5
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Newbie
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Message 6 of 11

Re: Every evening i keep losing my broadband connection.

do you have any advice?
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Distinguished Guru
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Message 7 of 11

Re: Every evening i keep losing my broadband connection.

If the lights don't change colour then are you just having a problem connecting using wireless?
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If you found this post helpful, please click on the star on the left
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Newbie
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Message 8 of 11

Re: Every evening i keep losing my broadband connection.

the same problem is happening with other people i have spoke to in my area and is there snything i can do about about the incredibly slow speeds?
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Distinguished Guru
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Message 9 of 11

Re: Every evening i keep losing my broadband connection.

Is it wireless?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Newbie
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Message 10 of 11

Re: Every evening i keep losing my broadband connection.

yes
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