Exasperated BT Broadband Customer with no sign of resolution to broadband speed issues

[Scott79]

Unfortunately we don't seem to be able to maintain a stable connection, I've been checking regularly and we did get to about a day and a half of uptime but the router dropped the connection at about 3am this morning. Speed still very slow.

[imjolly]

is there anything here that could be causing inreference 

 
interference causes

[Scott79]

We haven't changed any of those appliances for a number of years, I also invested in a shielded cable to replace the cheap one supplied with the hub in the hope that would mitigate any potential interference. I am a total loss? Does the event log provide any pointers when the connection is lost?

[imjolly]

not really just how long connection has been 'up'

[Scott79]

All I get from log is below, connection has just dropped again

14:10:40, 11 Aug. (273839.910000) PPP LCP Send Termination Request [User request]

[imjolly]

if you are connected direct to the test socket with a new filter and quiet line test is ok and connection still dropping then you need to phone customer services and get an engineer visit 

08001114567
 

[Scott79]

Ok and so the loop begins again.....

[Scott79]

After being threatened with a £129 charge and a round with the call centre we have an engineer coming out to investigate on Friday morning on the basis the connection keeps dropping out thus not allowing the speed to 'settle' or recover.

[john46]

The warning about a possible charge is made by all providers as it is a standard charge raised by Openreach if problems are found on internal wiring or equipment connected to it as you problem is the same at the test socket then no charge should be raised

[Scott79]

Ok thanks, it did worry me a bit we only have bt router connected direct to the test socket. I'll update the post once the engineer has visited