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Message 1 of 6

Excellent Customer Service from BT Engineer

Hi

I would like to praise the quick response and excellent customer service from the BT Engineer that visited our house today to fix a fault on our phone line.

I have had Engineers round in the past from other utility companies and they have been miserable and unhelpful to say the least but my experience with the BTOpenreach engineer was that of someone who knew what he was talking about and took pride in his work which is unusual these days.

I didn't catch your name but well done, not only for fixing my phone line but also for being a credit to BT!

(I thought I'd post this as people are only too quick to moan about everyone and everything, and not enough take the time to praise a job well done).

5 REPLIES 5
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Distinguished Sage
Distinguished Sage
1,466 Views
Message 2 of 6

Re: Excellent Customer Service from BT Engineer

good post

 

makes a change on the forum to read a post from a satisfied customer - not many take the time to post positive comments.

 

of course maybe you are the only oneSmiley Happy



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Distinguished Sage
Distinguished Sage
1,461 Views
Message 3 of 6

Re: Excellent Customer Service from BT Engineer

It would have been Openreach who visited.

 

You can provide feedback here

http://www.openreach.com/orpg/home/submitFeedback.do?contactReason=praise_engineer_for_work

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Distinguished Sage
1,457 Views
Message 4 of 6

Re: Excellent Customer Service from BT Engineer

Glad to see such a positive post a shame more people do not post back success stories Glad to see such a good outcome
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Newbie
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Message 5 of 6

Re: Excellent Customer Service from BT Engineer

I too had a very positive experience with my BT Engineer, Leon, today.  He was polite, friendly, hardworking and very quickly solved the problem with my landline.  He made a busy day a little easier.

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Distinguished Expert
Distinguished Expert
574 Views
Message 6 of 6

Re: Excellent Customer Service from BT Engineer

Good experience with BT also.

Took him 2 hours running back and forth from here to cabinet to rectify a corroded crimp joint.

All done within a day of reporting a fault.