I completely agree that the BT measuring software must be unreliable. Last month I received an email warning me that my usage was over 7GB and that I was in danger of exceeding my 10GB limit. But my normal usage is about 3GB. Fortunately, when I complained that something must be wrong, I got a very good technical person who was able to identify that 6.951MB of usage occurred on one day, when only I was online (my wife is a very infrequent user and there is no one else in the house) and I was not using iPlayer or downloading any software. Our next door neighbour and the road are both beyond the range of our wifi router. So it is impossible that this was a correct reading.
We have not been charged any excess, but I have certainly lost any confidence in the usage measurement system. I even wonder if BT triggers these events to try to get us to upgrade our account. Does anyone else have this experience?
Another frustrated customer leaves BT. When you have a problem the call centres are just so frustrating to deal with. When you hit a brick wall you try here. I think suckered was just hoping the mods who he had dealt with previously might see and try to sort this out. Nice to know that if you try to challenge BT rather than just give in and pay up or upgrade, this is how it ends. More misinformation, more mistakes, extra charges and threats about credit history.
Why spend £££ on constant TV ads & everyhouse junkmail leaflets to attract new customers and fail to make any reasonable effort to retain current customers? Weird 😞
The same thing happened to me, I have been exceeding my 10gb limit however their excuse that I hadn't seen thier warnings was that they had been sending emails to my 'Primary Email Address' to WARN me of the, soon to be, exceeding limits. The primary email address was generated by BT when signing up for broadband many years ago!!?? It has NEVER been used by myself so how can I be expected to respond to emails sent to that address? However when deals and offers are given to me or payments required they seem to find the email account I actually use. This clearly illustrates the duplicity that has been considered when hatching this 'oversight' scheme. For £3 extra a month you can buy unlimited! Who wouldn't??! Suckered reminded me though, I had that sales call some time ago too! I think I was originally on Unlimited too!
I couldn't find any help on the phone, I was passed from Philippines to India then back to Manila and then back to India I had the phone put down twice. When there were shops it wasn't faceless, the internet is, it's frustrating and time consuming. People who have a mind to scam people can, if 'Suckered' is anything like me, he/she was born in a generation of trusting the larger firms. . . . well it's going to take something extraordinary to make me believe BT are anything but crooks. I will try inform as many as I can of this, whilst looking to change to utility warehouse perhaps? As for the BT fussy woosy, Ratty, I think you live in cuckoo land, are you retired or something, too much time on your hands. This has happened to me whilst going through a painful divorce (and the **bleep** that led up to it) and losing a daughter too. I run a small business and I haven't really had time to spend supporting BT on forums, what do you get out of that? If BT can do what they are doing to Suckered and me and probably countless thousands of others then they can pose as forum supporters of BT . . . . . I mean who else would? I urge you to write of similar operations.