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Aspiring Contributor
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Message 1 of 14

Exchange migrated to ADSL2+ but no speed upgrade

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Hi,

 

My local exchange, Aston Clinton, has supposedly been upgraded to ADSL2+ very recently, but my line speed hasn't changed, from reading other posts, it seems that I either have to wait for a bulk migration or ask for it to be migrated. I have tried chatting with the BT faults line, but they haven't been able to help.

 

Can anyone point me in the right direction to get my line migrated?

 

Regards, John

 

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Guru
Guru
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Message 2 of 14

Re: Exchange migrated to ADSL2+ but no speed upgrade

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BT automatically upgrade customers in batches as each line is manually transfered to the new equipment in the exchange. You may receive and email (to your primary BT email) to let you know when your upgraded.

You can contact uk sales 08007830056 if you want to skip the queue but usally come with a new contract.

 

As to the speed, you are probably on adslmax (upto 8mb) at the moment whereas adsl2+ gives you upto 20mb. However depending on your line distance could determine if adsl2+ is good for your line and what speeds you can receive.

A good stable line on adslMax may not be a good line on adsl2+. All depends on how far away you are from the exchange and your line condition.

If your on a long line then when BT eventually upgrades you to the new 21cn network you may be put onto the new 21cn equipment but kept on adslmax.

 

If you post your adsl statistics from your home hub/router we can tell you if your likely to benifit from ADSL2+.

 

ADSL Line Statistic Help

 

If you have a BT Home Hub like the one below...

 

 

Then:

1) Go to http://192.168.1.254 or http://bthomehub.home

2) click Settings

3) Click Advanced Settings

4) Click Broadband

5) Click Connection or sometimes called ADSL

For direct link for hh3 then click here 

 

or it's http://192.168.0.1 for a netgear

 

 

cheers,

James



jac_95 | BT.com Help Site | BT Service Status
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Distinguished Sage
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Message 3 of 14

Re: Exchange migrated to ADSL2+ but no speed upgrade

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Before you rush to get migrated, what are your current ADSL Statistics

then it will be possible to determine whether there is going to be any improvement.

 

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Aspiring Contributor
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Message 4 of 14

Re: Exchange migrated to ADSL2+ but no speed upgrade

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Thanks, these are the latest stats;

 

Line state: Connected

Connection time: 12 days, 00:53:20

Downstream: 7.938 Mbps

Upstream: 448 Kbps

 

 

ADSL Settings

VPI/VCI: 0/38

Type: PPPoA

Modulation: G.992.1 Annex A

Latency type: Interleaved

Noise margin (Down/Up): 12.9 dB / 24.0 dB

Line attenuation (Down/Up): 7.9 dB / 5.5 dB

Output power (Down/Up): 15.9 dBm / 12.2 dBm

FEC Events (Down/Up): 1379 / 0

CRC Events (Down/Up): 1 / 0

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

HEC Events (Down/Up): 0 / 0

Error Seconds (Local/Remote): 1 / 0

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Distinguished Sage
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Message 5 of 14

Re: Exchange migrated to ADSL2+ but no speed upgrade

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as has been posted please post your full hubstats as in some cases there is no point in upgrading to adsl2+ as there is little or no benefit also the Fault line would not have known any thing about this subject as it is not a fault
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Distinguished Sage
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Message 6 of 14

Re: Exchange migrated to ADSL2+ but no speed upgrade

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looking at your hubstats you would certainly benefit with the upgrade as with your attenuation you would get almost the maximum connection speed of 20mb it is now up to you to either wait or phone sales on 08007830056 but you will need to recontract to get the upgrade this way or you can get it with no recontracting if you wait this bulk migration can take from a few days to several months to complete you could also contact the forum mods at this link   http://bt.custhelp.com/app/contact_email/c/4951  this will be the best way to get the upgrade 

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Distinguished Sage
Distinguished Sage
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Message 7 of 14

Re: Exchange migrated to ADSL2+ but no speed upgrade

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from your stats adsl2+ will be pf great benefit so contact the mod who will help but you will probably need to agree a new contract to allow you to jump the queue 

contact mods



can take up to 3 working days for mods to contact you



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Aspiring Contributor
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Message 8 of 14

Re: Exchange migrated to ADSL2+ but no speed upgrade

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Thanks, I have emailed the mods - I'll let you know how it goes!
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Distinguished Sage
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Message 9 of 14

Re: Exchange migrated to ADSL2+ but no speed upgrade

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please keep us posted on progress
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Aspiring Contributor
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Message 10 of 14

Re: Exchange migrated to ADSL2+ but no speed upgrade

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Day 3, no contact from the mods as yet!
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