Exchange now fibre, slow speeds?

[CalamityK9]

Hi All, 

         Noob here, so go easy! My exchange has just gone fibre, we were one of the lucky ones to get one of the 100 fibre slots! Our speeds were terrible at around 2mb for uploads. Since the upgrade, BT suggested we would get 36-54 mb but we actually get an average of 14.5 mb, the fastest was 15.21 mb. Clearly much less than expected. The connection has been live for 8 days, BT say give it 10 days as speeds may improve. From looking at other posts I need to post up some info, so here it is, does anything look odd, as I have no clue?

Any help/advice would be greatfully received 

Telephone Number 01249 on Exchange CASTLE COMBE is served by Cabinet 2

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    

FTTC Range A (Clean)	54.4	35.5	13.9	8.4	--	Available
FTTC Range B (Impacted)	46.8	25.7	13.9	6	--	Available
ADSL Max	Up to 3.5	--	2.5 to 6.5	Available
Fixed Rate	1	--	--	Available
Other Offerings
Fibre Multicast	--	--	--	Available

1. Product name: BT Home Hub 2. Serial number: +068543+NQ45120544 3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/02/15 4. Board version: BT Hub 5A 5. DSL uptime: 0 days, 13:25:38 6. Data rate: 1323 / 16226 7. Maximum data rate: 1334 / 19521 8. Noise margin: 6.7 / 7.0 9. Line attenuation: 37.2 / 22.8 10. Signal attenuation: 38.0 / 20.4 11. Data sent/received: 811.5 MB / 18.5 GB 12. Broadband username: bthomehub@btbroadband.com 13. BT Wi-fi: No 14. 2.4 GHz Wireless network/SSID:   15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 16. 2.4 GHz Wireless security: WPA2 17. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 18. 5 GHz Wireless network/SSID:   19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 20. 5 GHz Wireless security: WPA2 21. 5 GHz Wireless channel: Automatic (Smart Wireless) 22. Firewall: Default 23. MAC Address: 18:1e:78:2d:b7:36 24. Modulation: G.993.2 Annex B 25. Software variant: AA 26. Boot loader: 1.0.0

[john46]

was it an engineer install or self install ?

[pippincp]

Did you order Infinity 1 or Infinity 2?

Where does the 100 fibre slots come from as there's no cabinet in use with so few connections?

[CalamityK9]

It was self install and Infinity 1 upto 38 mb, the 100 slots came from  a friend whos a BT engineer, the cabinet has 600 slots, only 100 are fibre in the initial rollout, so I'm told.

[imjolly]

If self install are you connecting to test socket with a new filter?  If do you have an SSFP?

[CalamityK9]

By test socket do you mean one underneath the faceplate on the master socket? if so, no. Directly into the master. Whats a SSFP?

[imjolly]

That is an SSFP

 if you have extension sockets in your home can you connect to the test socket behind detachable bottom plate to eliminate any problems with your internal wiring

[CalamityK9]

We don't have a SSFP then, it does have the socket beneath the lower plate, ill give that a try, thank.

[Devon_Dave]

pipincp. There is a dslam with low ports. all of them in fact if only 1 or 2 cards installed. ECI cards have 64 ports. With huawei depends on dslam type. could be a 24, 32, or 48 port variant.

[licquorice]

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@Devon_Dave wrote:
pipincp. There is a dslam with low ports. all of them in fact if only 1 or 2 cards installed. ECI cards have 64 ports. With huawei depends on dslam type. could be a 24, 32, or 48 port variant.

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Or, as they seem to have done in our village, not provided sufficient pairs in the tie cable between the copper and fibre cabinets. We were enabled just before Christmas, there was a huge rush for takeup (adsl is sub 1M here!!) and orders were stopped very quickly as capacity was used up. Last week they dug the road up between the cabs to (presumably) put an extra duct and cable in. Why they didn't pull a bigger cable in in the first place I don't know!