cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CalamityK9
Beginner
1,040 Views
Message 1 of 17

Exchange now fibre, slow speeds?

Hi All, 

         Noob here, so go easy! My exchange has just gone fibre, we were one of the lucky ones to get one of the 100 fibre slots! Our speeds were terrible at around 2mb for uploads. Since the upgrade, BT suggested we would get 36-54 mb but we actually get an average of 14.5 mb, the fastest was 15.21 mb. Clearly much less than expected. The connection has been live for 8 days, BT say give it 10 days as speeds may improve. From looking at other posts I need to post up some info, so here it is, does anything look odd, as I have no clue?

 

Any help/advice would be greatfully received Smiley Happy

 

 

Telephone Number 01249 on Exchange CASTLE COMBE is served by Cabinet 2

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    

FTTC Range A (Clean)54.435.513.98.4--Available
FTTC Range B (Impacted)46.825.713.96--Available
 
ADSL MaxUp to 3.5--2.5 to 6.5Available
Fixed Rate----Available
Other Offerings
Fibre Multicast------Available

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ45120544
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/02/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 13:25:38
6. Data rate:1323 / 16226
7. Maximum data rate:1334 / 19521
8. Noise margin:6.7 / 7.0
9. Line attenuation:37.2 / 22.8
10. Signal attenuation:38.0 / 20.4
11. Data sent/received:811.5 MB / 18.5 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID: 
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: 
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:18:1e:78:2d:b7:36
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
0 Ratings
16 REPLIES 16
john46
Distinguished Sage
1,021 Views
Message 2 of 17

Re: Exchange now fibre, slow speeds?

was it an engineer install or self install ?
0 Ratings
pippincp
Sage
1,013 Views
Message 3 of 17

Re: Exchange now fibre, slow speeds?

Did you order Infinity 1 or Infinity 2?

 

Where does the 100 fibre slots come from as there's no cabinet in use with so few connections?

0 Ratings
CalamityK9
Beginner
973 Views
Message 4 of 17

Re: Exchange now fibre, slow speeds?

It was self install and Infinity 1 upto 38 mb, the 100 slots came from  a friend whos a BT engineer, the cabinet has 600 slots, only 100 are fibre in the initial rollout, so I'm told. Smiley Surprised

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
965 Views
Message 5 of 17

Re: Exchange now fibre, slow speeds?

If self install are you connecting to test socket with a new filter?  If do you have an SSFP?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
CalamityK9
Beginner
963 Views
Message 6 of 17

Re: Exchange now fibre, slow speeds?

By test socket do you mean one underneath the faceplate on the master socket? if so, no. Directly into the master. Whats a SSFP?
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
958 Views
Message 7 of 17

Re: Exchange now fibre, slow speeds?

fibre SSFP.jpg

 

That is an SSFP

 

 if you have extension sockets in your home can you connect to the test socket behind detachable bottom plate to eliminate any problems with your internal wiring



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
CalamityK9
Beginner
954 Views
Message 8 of 17

Re: Exchange now fibre, slow speeds?

We don't have a SSFP then, it does have the socket beneath the lower plate, ill give that a try, thank.
0 Ratings
Devon_Dave
Distinguished Guru
945 Views
Message 9 of 17

Re: Exchange now fibre, slow speeds?

pipincp. There is a dslam with low ports. all of them in fact if only 1 or 2 cards installed. ECI cards have 64 ports. With huawei depends on dslam type. could be a 24, 32, or 48 port variant.
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
940 Views
Message 10 of 17

Re: Exchange now fibre, slow speeds?


@Devon_Dave wrote:
pipincp. There is a dslam with low ports. all of them in fact if only 1 or 2 cards installed. ECI cards have 64 ports. With huawei depends on dslam type. could be a 24, 32, or 48 port variant.

Or, as they seem to have done in our village, not provided sufficient pairs in the tie cable between the copper and fibre cabinets. We were enabled just before Christmas, there was a huge rush for takeup (adsl is sub 1M here!!) and orders were stopped very quickly as capacity was used up. Last week they dug the road up between the cabs to (presumably) put an extra duct and cable in. Why they didn't pull a bigger cable in in the first place I don't know!

0 Ratings