Exchange now fibre, slow speeds?

[Devon_Dave]

I suspect they only install approx the same amount of copper as there are ports on the installed cards. so if more cards go in they need more copper.

[Deathtrap3000]

Usually a 100pair cable will link the two cabs with additional capacity added (either another 100 or 50) when needed.

[licquorice]

Does nobody in BT do forward thinking? In an affluent village that has <1M ADSL it doesn't take a genius to work out demand for VDSL will be very high. The cost of providing a 200pair cable over a 100pair must be miniscule compared with the cost of going back and providing a second cable. Even if existing duct space is tight (I suspect they used an existing D side duct for the link cable in our case), the physical size of a 200 pair is not that greater than a 100pair. It will still have been cheaper to provide the extra duct and larger cable at day1 anyway.

[CalamityK9]

Even before they switched us on BT posted that we were a 'High Demand' area, so it begs a question as to why greater capacity wasnt fitted in the first place. 

[ray_dorset]

The fact remains that your data rate speed are below the predicted speeds for Range B which is the range used for self-installation.

If you can try the test socket and repost your helpdesk stats you may be able to see if your extension wiring is the problem.

[CalamityK9]

Ok, so, appears we made a bit of a mistake when installing. We simply replaced the Home Hub where it already was, which was at the end of an ethernet extension from the master socket. 

We have had a fiddle and moved stuff around, enabling all we need to move the HH5 to the master socket. Ive also replaced the HH telephone wire to a short twisted pair cable. It also appears we dont have a filtered faceplate (one ordered) So here are the new stats, greatly improved but still not where I believe it should be?

1. Product name:	BT Home Hub
2. Serial number:	+068543+NQ45120544
3. Firmware version:	Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/02/15
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 01:09:27
6. Data rate:	9997 / 29751
7. Maximum data rate:	11005 / 34738
8. Noise margin:	8.1 / 6.1
9. Line attenuation:	23.8 / 23.4
10. Signal attenuation:	23.8 / 22.4
11. Data sent/received:	962.9 MB / 9.3 GB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	Yes
14. 2.4 GHz Wireless network/SSID:	Mi6 Snooper
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	Mi6 Snooper
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default
23. MAC Address:	18:1e:78:2d:b7:36
24. Modulation:	G.993.2 Annex B
25. Software variant:	AA
26. Boot loader:	1.0.0

[ray_dorset]

The stats are very improved, and a SSFP should improve them even more