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Distinguished Sage
Distinguished Sage
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Message 11 of 18

Re: Exchange only line/New Installation

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In which case it definitely looks like a records issue. You can try using this form to get the records amended. If you get an automated reply, keep re-submitting the form until you get a human response. https://www.formwize.com/run/survey3.cfm?id=7214&embed

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Aspiring Contributor
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Message 12 of 18

Re: Exchange only line/New Installation

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thank you 

 

 

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Aspiring Contributor
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Message 13 of 18

Re: Exchange only line/New Installation

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just an update following completion of the form on the weblink

 

BT Openreach have updated their records and i can now order infinity

many thanks for your invaluable help

 

H

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Distinguished Sage
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Message 14 of 18

Re: Exchange only line/New Installation

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great news enjoy
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Newbie
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Message 15 of 18

Re: Exchange only line/New Installation

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Moved into house in Clark road Edinburgh in 1996. Exchange at the end of the road. Spent weeks of up heaval while fibre optic was installed after we moved in. Now 20 years later and numerous "registar interest" and telephone calls, nothing. Website keeps pushing me between openreach and bt. Don't use the chat  option. They only give "crib sheet" answers and don't give you time to respond. I'm 53 and would like to talk to a person.

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Newbie
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Message 16 of 18

Re: Exchange only line/New Installation

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Hi,

I've the same issued and so wanted to use the link to get my record amended too. The form doesn't seem to load. Any ideas?

Thanks

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Distinguished Sage
Distinguished Sage
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Message 17 of 18

Re: Exchange only line/New Installation

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Newbie
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Message 18 of 18

Re: Exchange only line/New Installation

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Great! thanks.
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