Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
Welcome to the forum and thanks for posting about the engineer visit charge. We'll be happy to investigate this further for you if you use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.