Hoping for some help after some confusing messages from my developer and BT (both say it's the other party's problem*).
I'm in a new build flat, first person in it.
I've got a BT master socket in the hall and extension sockets in both bedrooms and the sitting room.
I plugged my BT hub into the sitting room socket but no connection. In fact it only works when plugged into the master socket. None of the extension sockets will connect.
My conclusion is that the extension sockets aren't connected to the master.
When I take off the front plates on any of the ext sockets they all have the standard Cat-5 connected.
When I take off the front of the master I can't see anything other than the external cable coming in.
Does anyone know where the other end of all my extension cables will be? I'd expected them to be dangling behind the master socket ready to be connected but they're not there!
I really want to fix this as my BT master socket isn't anywhere near a power outlet so I'm left with a power extension lead running in front of two doors to connect to the hub and an ethernet cable running back to the computer. Bit of a trip hazard!
Any help gratefully received.
*I had a BT engineer out to connect the master initially who took a look at the situation and said it was my developers problem but BT would connect them for approx £130 per socket which is £400 for the lot. My developers say it's BT's problem and they won't do anything to help.
Okay, I'm fine with that.
Do you have any idea where the other ends of my extension cables might be?
I'm basically trying to see if I can fix this myself without paying £400!
try you local yellow pages and get a local tecom engineer for a lot cheaper
Get a cheap corded handset (I keep one in a cupboard for emergency use!) and use it to check the extension sockets - if you get a dial tone at least you'll know they are connected (somewhere). If not then that's a question for your builders
licquorice - yep, unfortunately not on the best terms with the developers - they've fallen short on a lot of things and after some back and forth have decided to ignore us now!
imjolly / john46- sorry, I wasn't clear with my question. I'm not too bothered about it being my responsibility, I'm happy to fix it myself but I'm a bit confused about how it's been set up. All the guides I've found online suggest one of three possibilities:
1. There's no cables at all between the ext and the master - I have cables connected to the ext so it's not this option
2. There's cables connected properly between the ext and the master - don't get a dail tone or internet connection so can't be this
3. The cables are connected to the ext but not to the master in which case it's a simple job of connecting them behind the master socket - this seems the most likely but I can't see the ends of the cables behind the master socket
valleysboy16- thanks, I already tried this and got no dial tone 😞
So am I right in concluding that the only options are to get BT to do it or get an indie?
It seems like it should be a really simple job so I'm a bit disheartened that I'd have to call someone in to do it, I was hoping someone would be able to say there's another box I'm overlooking or a trick to pull the cables through sort of answer
I rather suspect that the developers just cabled between the extension sockets and didn't cable to the master. There should be 2 cables at each of the extensions except one (the last in the chain). Check to see if there are 2 sockets with only one cable.
Thanks licquorice, I'll have a look tonight.
From memory they were all just one so I imagined them being connected like a spider with the master socket being the body and the extension sockets being the feet if that makes sense.
I've also got an infinity socket in the hall that is currently redundant because we don't have fibre optic in our area, assuming we get FO in the next 6 months or so is there any point getting an engineer to connect my regular phone line? Or will I have to get it done all over again when I get infinity?
Sorry for so many questions