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Surfbum
Contributor
563 Views
Message 21 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

Thanks. I've sent you an email as requested and look forward to hearing from you.

 

PS. The BT Vision team promised they'd phone me at 8.45am this morning....... The BT operatives words were "you can count on me"...

 

Surprise suprise no call received at all today let alone at 8.45am!!

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Surfbum
Contributor
538 Views
Message 22 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

PaddyB

Any joy looking into this please, still not working. BT technical called tonight and said they'd reset my subscriptions etc and the problem should now be fixed. The channels worked for about 30 minutes but have now gone again with the same error code VMC011.

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Moderator
Moderator
527 Views
Message 23 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

Hi surfbum,

 

I can't see your details from here I'm afraid.  Can you send me a private message with the reference number you received when you sent your details and I'll check what happened?

 

Thanks a million,

 

Robbie

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Surfbum
Contributor
520 Views
Message 24 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

Hi

 

I don't seem to be able to send you a private message there is no link in the 'Contact Me' section on your page?

 

Cheers

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Moderator
Moderator
517 Views
Message 25 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

Hi Surfbum,

 

Fill in your details by clicking on my profile and the link is under the section "about me".  We'll need you to get in touch that way to help sort things out.

 

Cheers,

 

Robbie

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Surfbum
Contributor
513 Views
Message 26 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

Now sent thanks

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Surfbum
Contributor
510 Views
Message 27 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

I've logged another contact the mods email and sent you a private message with the reference nr

 

Thanks

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Surfbum
Contributor
482 Views
Message 28 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

Update - new Vision box is being sent, should be here Wednesday. If it doesn't work another engineer will be dispatched.

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Distinguished Guru
472 Views
Message 29 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

Something else to check.

Try tuning into a multicast channel, then check the following.

 

Help & Settings > Settings > CA Network > Last connection result:  (Should say Successful)

Help & Settings > Settings > CA Network > Notification message status:  (Should say Connected)

 

You can try changing channel and back to see if anything changes. In my experience once the notification message status is no longer connected then you won't be able to view the channel for much more than a few minutes longer. It will then cut out with a VMC011.

 

You could try the following to see if it makes any difference.

 

Help & Settings > Settings > System Information > Reset Registration

Help & Settings > Settings > CA Network > Force Resynchronisation

 

Again you might need to then try changing channel and back to a multicast one. Then check the CA Network status again.

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Surfbum
Contributor
455 Views
Message 30 of 33

Re: Extra channels on Infinity (broadband interruptions are affecting your viewing)

Thanks but I did try those suggestions previously to no avail.

 

Update. The latest thinking from BT is that our HP wireless printer is affecting our viewing. Apparently it is a known issue with HP printers that use multicast.

 

Jury is still out but since they told me to turn off the wireless setting on the printer the channels have worked fine all but a brief period yesterday............

 

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