Extremely Bad Ping Spikes Constantly

[harveysut]

Hello, hope everyone is doing okay. I have a serious Wi-Fi issue and it's been bad for years, starting with really slow speed and now the ping is being affected really bad, having pings from 32ms then spiking up to 1000+ms ping which is incredibly frustrating as I game on the daily. The internet speed has recently seemed to get better, but god is the ping awful. Jumping from 35 ping to 1000+ms ping makes online gaming impossible.

I have had people come over to look at the Wi-Fi due to the incredibly slow upload compared to the download speed as you can see below. But they couldn't come up with a reason to why it's so bad except there possibly being a problem at the exchange. I have tried countless things and I am really stuck as the Wi-Fi that we are paying for it not living up the exceptions.

Please look at the images below and may someone get back to me with a solution ASAP, thanks guys.

[Steve_M]

Hi,

Do you know what type of engineer you had attend? Was it Openreach or another 3rd party?

It's not a problem with your W-Fi per se, but a bad line that is causing the issues; your hub connection is synced at ~55Mbit Down, 1.25Mbit Up. Running a speedtest direct from the hub shows 45Mbit Down, 1Mbit Up.

Steve   

[harveysut]

We've had both, all the Openreach guy did was changed an adapter, which did nothing. We then got someone third party to come over to have a look at the Wi-Fi as the problem was not fixed at all. He said it's like there is a problem with the cabling but not on our fault. I'm unsure what to do, should I give you guys a call?