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Alex333333
Beginner
1,294 Views
Message 1 of 12

Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

About a month ago I was managing to game on our internet connection fine with no latency issues at all and no lag. Recently it has gotten extremely unplayable and unusable, even while doing light internet surfing (30 seconds - 2 minutes waiting time) which is very annoying.

 

The BT Wholesale speed test says my connection speeds are around 0.1 to 0.2 mbit/s which is unbelievably slow. While I am doing some light gaming my ping averages around 3000 and sometimes reaches 7000 or higher in rare cases. I could probably stick an ethernet into a potato and get a better connection.

 

All being serious are there any things I could do to troubleshoot or resolve these issues? Our neighbours are getting generally okay speeds which are usuable, but we are not.

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11 REPLIES 11
DavidM
Moderator
Moderator
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Message 2 of 12

Re: Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

Hi @Alex333333 and welcome.

 

I'm sorry you're having problems with the connection speed. I'm sure we'll be able to help with this. Can you post your helpdesk details? You'll find them in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home. Can you also check for any noise on the line by connecting a phone to the test socket and dialling 17070 option 2? Are you able to run a speed test? Give us as much detail as possible and we'll take it from there.

 

Cheers

 

David

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Alex333333
Beginner
1,258 Views
Message 3 of 12

Re: Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

Helpdesk Info

Speed results:

Download: 0.12 mbit/s

Upload: 0.00 mbit/s

Latency: 2560 ms

 

There was no noise on the phone line.

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Webby
Distinguished Sage
1,244 Views
Message 4 of 12

Re: Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

Can you put your telephone number into here https://www.dslchecker.bt.com and post a screenshot of the results please
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Alex333333
Beginner
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Message 5 of 12

Re: Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

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Webby
Distinguished Sage
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Message 6 of 12

Re: Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

Which exchange and cabinet?

Are you connected to the master socket? Or an extension?
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Alex333333
Beginner
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Message 7 of 12

Re: Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

Killincy Cabinet 3, master socket.

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Alex333333
Beginner
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Message 8 of 12

Re: Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

Are there any problems?

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Webby
Distinguished Sage
1,129 Views
Message 9 of 12

Re: Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

Can you remove the faceplate and connect to the test socket and repost the connection stats from the hub?
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Alex333333
Beginner
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Message 10 of 12

Re: Extremely SLOW Internet Connection plus MASSIVE latency (2000-4000ms+)

Is no test socket, it must be an extension sorry. What must be the master socket is currently inaccessible.

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